We require that you scan your citizenship certificate or PR card rather than manually enter your information for a couple of reasons:
We need to protect the integrity of the program. If we allowed manual entry of information, anyone could provide false information and access the program! If you are not sure if you are eligible for the program, please visit this Help Centre article to learn about eligibility.
We need to verify your information. During the scanning process, the app is takes up to three (3) scans of your whole certificate and the information it pulls from these scans is used to generate your profile. With this system, we ensure that your profile contains your correct information.
If you have trouble scanning, please check this Help Centre article with tips for scanning successfully.